Support
Product Help &
After-sales Support
For questions about product use, orders, delivery, returns, exchanges or invoices, contact the purchasing store with the product model and order number. Business purchasing and other partnership inquiries can use the business contacts.
Support Contacts
Find the right support
FAQs
Buying & Support FAQs
Where can product and purchase information be found?
Browse the Product Catalog for product models and categories. For configurations, availability and purchase information, see the product pages in the Official Stores.
How can help with product use, warranty, returns or exchanges be requested?
Contact customer service at the purchasing store with the order number, product model and a description of the issue. For a malfunction, photos or video can help clarify the problem and the next steps.
How can an invoice be requested?
Look for the invoice request option on the purchasing platform, or ask the store's customer service how to apply. For business purchases, include any invoice requirements when contacting the Business Purchasing team.
How can the right model be chosen?
Start with the intended use, then review each model's features, dimensions and controls. Configurations may vary within a series. Check the product page or confirm with the store's customer service before purchasing.
Who handles bulk purchasing or distribution partnerships?
For bulk purchasing, contact the Business Purchasing team with the product model, expected quantity and contact details. For distribution, supplier or media inquiries, visit the contact page.
For model-specific instructions and configurations, refer to the included manual and the purchase page. Contact the purchasing store to confirm the after-sales process.