Store Customer Service
For product use, returns, exchanges, delivery or invoices, contact the store where the product was purchased and provide the order number and product model.
Contact
Contact SHENWING
For order and after-sales questions, contact the store where the product was purchased. For business purchasing, distribution and other business inquiries, get in touch by email, phone or WeCom.
Business Purchasing Inquiry
Include the product model, expected quantity, delivery requirements and contact details in your email, along with any invoice requirements. WeCom is also available below.
Distribution & Supply Chain
For distribution, channel or supply chain partnerships, include the company name, proposed collaboration and contact details.
Interviews, Assets & Permissions
For media interviews, use of brand or product images, licensing or rights inquiries, explain the intended use and include relevant materials.
SHENWING on WeCom
Use Scan in WeChat to add the WeCom contact for product, business purchasing and invoice inquiries.
For marketplace orders, include the store name and order number so the details can be confirmed.
| Company | Shenzhen Shenwing Technology Co., Ltd. |
|---|---|
| Business Email | shenwing_market@163.com |
| Phone | +86 755 29768060 |
Use the purchasing platform's official process for refunds and after-sales service. If a message asks for a bank card password or verification code, check with the store's customer service.